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Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. At Apple, base pay is one part of our total compensation package and is determined within a range. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Take proctored certification exams from your home or office. As mobile devices become more complex, technicians will be needed to repair and maintain them. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. To help meet this growing demand, Apple today launched updated professional training and certifications for IT support and management. United States Department of Labor. An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. A career as an Apple Technical Specialist can be both rewarding and challenging. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. Below, we have recapped what to expect from Apple this March and April based on rumors. Apples new IT training series begins with the Apple Device Support course. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Both full-time and part-time jobs are available. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. Apple is a drug-free workplace. And thats our greatest strength. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. Average Apple Technical Specialist yearly pay in the United Kingdom is approximately 20,805, which is 50% below the national average. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. You reassure customers when delivering product diagnoses and potential solutions. The next 10 days were essentially "Apple boot camp." Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. It lasted 10 days and was always closely monitored by a manager and a store lead employee. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Your day in the Apple Store is filled with a range of focused support and service tasks. Learn more. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. Apple Specialist (Current Employee) - Boca Raton, FL - July 30, 2022. They will also learn about the software and hardware they will use on a daily basis. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. All our courses are practical, hands-on, and led by trusted Apple experts. Review information and details about the policies, terms, and conditions for Apple training programs. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. View All Courses Questions? You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. In the US alone, Apple has 265 retail stores across 44 states. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. After submitting my application it was a waiting game. Apple Inc. All rights reserved. What it's REALLY like to work in an Apple store:You get to work with really creative people. This requires a lot of testing and coordination between different teams within Apple. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. Ability to work independently: Independent work is a necessary skill for technicians to have. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. For more details and to apply, visit, Apple Professional Training courses are available now at. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. The entire store team benefits from your commitment to providing the best care for customers. This might include experience with the Mac operating system, the iPhone, the iPad, and the various applications that are available for these devices. Its a secure, shareable credential. I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. Here are three trends influencing how Apple Technical Specialists work. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. Customer loyalty and satisfaction is their number one priority. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. Access your favorite topics in a personalized feed while you're on the go. This cookie is installed by Google Analytics. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. You maintain composure and customer focus while troubleshooting and solving issues. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. This website uses cookies to improve your experience while you navigate through the website. Get startedand submit your resume. They must also have excellent customer service skills. Apple is an equal opportunity employer that is committed to inclusion and diversity. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. Both full-time and part-time jobs are available. Assess employee needs and develop tech training related courses and/or programs. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . I worked for Apple in a Connecticutstore from October 2010 through May 2012. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. However, you may visit "Cookie Settings" to provide a controlled consent. Click here to see the total pay, recent salaries shared and more! If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Own your learning schedule with self-paced, online courses. When a customer needs assistance, you quickly assess their situation. TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple students expect worldwide. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. It felt pretty good to be able to help this woman. Apple Technical Specialists are the people who make sure that Apples products work as advertised. Take proctored certification exams from your home or office. The cookies is used to store the user consent for the cookies in the category "Necessary". United States Department of Labor. This cookie is set by GDPR Cookie Consent plugin. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. At Apple, were not all the same. Related: 17 Apple Technical Specialist Interview Questions and Answers. Copyright Apples most important resource, our soul, is our people. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. Apple participates in the E-Verify program in certain locations as required by law. Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. I will never forget them. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. I also think readers might find the level of diversity among the talent at Apple very inspiring. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. Recertification exams for unexpired certifications cost $49. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. . People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. Sign up for notifications from Insider! Apple certification programs are IT professional certifications for Apple Inc. products. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? In this role, you wont be expected to repair hardware. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . I spoke with a manager who asked when I'd be available for an interview, and we picked a time. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. Design and lead tailored in-person and virtual trainings.. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. 325 reviews from Apple employees about working as a Technical Specialist at Apple. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. Roles based in Quebec require French language proficiency. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. (iOS 16.4 Beta 2), New iPhone 15 Leaks & Rumors (New Design, Colors, Features & More), AirPods, HomePod, and Apple Music in 2023 ft. @DavidLewisTech, Privacy / DMCA contact / Affiliate and FTC Disclosure. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. These cookies will be stored in your browser only with your consent. Bing Ads sets this cookie to engage with a user that has previously visited the website. Finding the right course should be simple and intuitive. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . This cookie is set by GDPR Cookie Consent plugin. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. Customer loyalty and satisfaction is their number one priority. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. Your day in the Apple Store is filled with a range of focused support and service tasks. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Our training team can help you book training for your organisation or for a third party. You will be working with customers one-on-one to help them with their Apple products. There were crazy long lines, especially for the iPad 2, and the iPhone 5. You reassure customers when delivering product diagnoses and potential solutions. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Melissa is learning about more than technology. Apple is an equal opportunity employer that is committed to inclusion and diversity. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. This can be a very rewarding job, but it can also be stressful at times. Please note that all salary figures are . Lots of different people to learn from and meet. Do you love how it feels to help others? Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. At Apple, were not all the same. Apple training delivers everything you need to learn about the technologyonline and on your time. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. Get 20% off your Jamf training if you work in education. When a customer needs assistance, you quickly assess their situation. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. Top editors give you the stories you want delivered right to your inbox each weekday. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. Choose your path At other times, you refer customers to support team members who get them up and running again. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. That's according to suppliers involved in Apple's iPhone supply chain. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. 2023 The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM).