Its usually not a good idea to trade with accounts that have bad feedback. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. Learn the fundamental steps for running an eBay business. Other platforms I never had a problem with over 6 years. The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). This months episode of the eBay Seller Spotlight podcast is live! Buyer sent me picture of something different in the box. I've never owned/sold a necklace like that. A neighbor may have picked it up, so it is worth asking around before you contact USPS. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. Buyer pretended the item/ring was not as listed. Read the feedback other have left for the person. Thanks for this suggestion. What To Do if You're Billed for Things You Never Got, or You Get 1. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? Dispute the refund. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. You can request that the buyer send the item back to you immediately. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. So supervisor said I will close the case in your favor. The online auction site launched in 1995, and scammers have used it ever since. Buyer said I sent wrong item when I sent right one - and got money back 26-05-2020 A buyer will offer to purchase your item and send a larger payment than required. Ebay always takes out the fees and send the remaining money to the Bank on file. 26-05-2020 They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. I talked to manager and simply were told nothing can be done. USPS. Cheaper seller scam: To get a refund from USPS, your eBay buyer can: Submit an e-form. I will try to ask the questions? He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". Its unfair they side with the buyers all the time. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. This was shipped by Global Shipping Program. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. You would want your copy to be short and engaging, informative but not stiff. Help for buyers and sellers. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . For approved returns, Mercari provides a free shipping label to the Buyer. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). They have always just put new shipping labels over the original label on the unopened package. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. He sent photo of item receivedit is not the item i sent. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . I've only had to use these pics a few times but they save a lot of hassle. Select Order Not as Described. Do everything you can to annoy them until they finally just pay you the $900 so you go away. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. Made sure we sent all images to amazon as it was within 30 days of purchase. I ended up having to give a refund in fear the buyer is going to give me bad feedback. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. I asked my boyfriend to print off the labels and post them while he was at work. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. 05:49 AM. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? People are getting desperate, violent and all kinds of other things lately. on The buyer received the wrong item. I only sell local, mainly to avoid hassle. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. - edited If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. In this scam, the buyer then accuses you of sending a damaged item. You send the item promptly but days later you find that the check bounces, leaving you with nothing. I'll have to ask her what she sees different because I know it's the same. Ebay going to shit with scammers abusing the money back guarantee. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. Dial 1-800-275-8777 and explain the issue to USPS customer service. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. The item I sent out was also tagged, this one is not. I can't really remember what specific package I mailed it in. Privacy Policy. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. I sold an item for $55 and they sent a return saying I didnt send the right item. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. eBay Seller Sent the Wrong Item? Here's What To Do - DoNotPay Then find one of the facebook groups for sharing scammy ebay users and share his username. If they do then you have to either refund or call eBay and try to make your case. This has happened a couple of times to us over the years, all part of selling on line Im afaid . The unofficial eBay subreddit. The buyer pays quickly, and you send the item without concern. In this case, the purchase may be completed without flaw. package or mail missing? Strictly No RETURN NO EXCHANGE policy. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. But I would think it is more likely a customs thing. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 4) Request return shipping label credit as buyer made false claim. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. The Fragile stickers could have been added at the GSP. Yes it would add cost. This is why I take photos of the item with the eBay paperwork. Select Order Not as Described. Or just take back the item. Report the buyer. $900 item. Buyer claiming wrong item was received. HELP!! 26-05-2020 To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. Once payment is confirmed you ship it promptly. You must be new here, in this sub anything and everything is a scam ;). The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. Check out this video to understand how dimensional weight is measured when shipping. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. 2023 Comparitech Limited. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. what is beyond infinity most expensive car ticket. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. I don't know what it actually takes for them to get banned. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. It was already on the way. In most cases, the refund takes 3 to 5 business days to process. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. I will report this to the post master. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. As you say, I would explain to the buyer that different computers and devices show colours differently. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. Seller deleted listing immediately after purchase? I've taken back an item I never sold lol. Never saw it in my life. PayPal Seller Protection exists to help sellers trade confidently on eBay. 2. It seems I have no time to inquire. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. Should I contact the postal service? 01:24 PM. - edited Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? NO Cash Refund for wrong purchased items. Always think like a big retailer. The buyer confused me with another seller. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. So buyer filed a claim for a return with eBay citing wrong item sent. The buyer could be lying. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. In my experience, the wait times are usually short and they do call within the estimated time. For things like graphics cards your best bet is to sell locally, all cash. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. The scammers will also ask for your PayPal email address. Poshmark Listing Not Found After Purchase - The-keratin.de Yes it would be a pain. Omg I JUST heard that same story!!!! This sounds exactly like the issue Im having! I swear. I told them to send it back to me and I'll give them a refund. A buyer happily purchases your item. Funny thing he could never tell me what he claims he got or send me pictures. Did you include the reference number on the label? Is it possible they received it from another seller? Do not refund half. Its just getting worse, sadly. Buyer contacts me today. Our app will file a claim in your stead, saving you time and a potential headache. ive had power sellers defraud me for a 50 cent lowes coupon. I sent wrong item - Welcome to the Etsy Community Btinternet.com (BT Mail) supports IMAP, so you can use it and schedule But so far no response from buyer. But obviously I cant prove that. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. Ebay claimed that the item was in "different condition". MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . You have to make them paying you off a better deal than the hassle you will continue causing for them. How Buyers Scam Sellers on eBay (A Decade of Scams) Solved: Buyer says I sent the wrong item but the photo loo - The $15 each. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. 26-05-2020 If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Never sold on Ebay before. eBay Buyer Says Item Not Received, but Tracking Shows Delivered - DoNotPay man!! Press question mark to learn the rest of the keyboard shortcuts. Its the reason Im looking into EBay Protection Program right now. thanks to all for your help. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. All sales are final after the buyer rates the seller or 3 days after delivery. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. Before you start your Missing Mail Search, you will want to double check the status of your package. Law Regarding Receiving a Shipment That Was Not Ordered