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example: YMLU8990900) in the box below to get . Appointment slots will open 7 days in advance (subject to change). YouTube is a Google owned platform for hosting and sharing videos. and 9:00 a.m. on the Waiver Date, in the time zone of the applicable terminal. All free flow piles must be picked up within 3 days of discharge. Reefer container with IMO follows Reefer. For UPS or FedEX, please drop it off at your nearest UPS or FedEx location. Finding solutions and creating opportunities is the name of the game. Dept. After the search is done, details of appointed depot information will be shown in . details, Evergreen Line Empty Dispatch Information 20' 40' and 40' High Cubes are dispatched from Columbia Container Services 1100 Polaris St. } Please contact our customer service department at 1-877-509-2956 within 90 days of receiving your shipment to initiate a return. APPOINTMENTS ARE REQUIRED FOR ALL GATE MOVES. Activity location codes for demurrage and detention, Submission of release request instructions. Please key in your Shipping Line name for each terminal. We will work directly with the retailer on these issues of consumer returns. Customer Service: customerservice-tiw@abpiusa.com, CMACGM 877-556-6308 APL 800-999-7733, COSCO 866-830-2550 OOCL 630-645-9120, Yard & Gate: 253-287-4106 or 253-287-4114. Returns of standard cartons received 30 to 90 days after shipment are subject to a 50% handling fee. Keeps user information for session identifier after the user has logged in. Partial day closures are considered as a full working day and count towards free time. Accepting Evergreen, COSCO, CMA, APL & OOCL. ZIM operates a modern fleet and anetwork of shipping linesoffering cargo transportation services on all major global trade routes, supported by thecompany's local officesand representatives around the world. The tags are re-editable. Announcements. Please enter container number (s) below: *Note: If you would like to enter more than one container number, separate each container number by pressing enter. Items must contain all original product packaging, tags and accessories or a 10% restocking fee may be charged. Identifies an unique user across multiple applications. .eg-eyebrow-right { Refunds will be processed within 8 business days of receiving the returned items, and will be credited to the original form of payment. APM Terminals Port Elizabeth has a specialist team and equipment ready to load and unload your Out-of-Gauge or Break Bulk Cargo. For Long Beach and Los Angeles Saturdays and Holidays with operating gates will be counted as working days for cargo discharging at terminals. padding: 5px; of Agriculture Sticky session ID used in load balancers. voyage, detailed container specification enquiry, carbon calculator, and Allows customers to track cargo , check sailing schedules, make bookings, and more. deliveries. We handle a wide variety of cargo. If you have not, or just want to be sure, you can search the list we . Tacoma, WA 98401-2985800-657-9808info@nwseaportalliance.com, Seattle Harbor | Directions Country: United States Detention disputes for U.S. shipments can be raised by: For cargo after return, through our website maersk.com in the MyFinance section. Do not park on SR 509. Identifies a valid user using single sign-on across multiple applications. 2018 ZIM Integrated Shipping Services Ltd. | All rights reserved. Customs Returns of standard cartons received 30 to 90 days after shipment are subject to a 50% handling fee. Click EmptyReturns and scroll down until you find your area and size/type. To view free days and last free date information for containers, along with pickup and return location basis click here: Please find the Activity Location codes for Demurrage and Detention Invoices below. *excluding Newark/Miami excludes APM Terminal in Port Elizabeth New Jersey, PNCT (Port Newark Container Terminal), Global Terminal Jersey City, Maher Newark Terminal, Global Container Terminal, Bayonne, New Jersey and Howland Hook, Staten Island, New York), Miami, Florida. For Evergreen export reefer container mounted on an Evergreen genset chassis: If not delivering to ETS, have the terminal flip reefer and return genset chassis back to Everport. tracking by Bill of Lading, Booking, Container, etc). Greer, SC and Front Royal,VA) free time and demurrage charges are according to Maersks tariff levels for ocean terminals. print button, Terminal North America Customer Service Handling Structure, Demurrage & Detention Free Time and Charges, Shipment visibility and real time information. Our warehouse is currently experiencing delays. .eg-eyebrow-left { We refund the returned merchandise within 8 business days of receiving the items. Copyright 2021 Advent eModal. By using eContainer, available 24/7 for your convenience, you will have no need to contact a local ZIM office, saving you time and procedures. Business days are defined as Monday - Friday, excluding holidays at ocean terminals, and Monday - Saturday, excluding holidays at rail ramps with the exception of Long Beach and Los Angeles. Users can select the date and clock on the vessel name for additional information, such as ETA, ETD, ATA, ATD, First available, St/Rcv, St/Rcv Reefer, Cargo Cutoff, Reefer Cutoff, Worked Upon, Received OD, Received Hazmat. This domain is owned by Doubleclick (Google). 2018 - Evergreen's Marine Terminal of the Year Award; 2018 - The Association of Bi-State Motor Carriers Award; 2018 - National Truck Driver Appreciation Week; 2017 - Evergreen's Marine Terminal of the Year Award; Careers; Payment; Help; Contact Us **Disclaimer: The Empty Return Instructions published by the terminals in eModal are provided as general information for the public, as provided by the ocean carriers. Maersk North America Market Update (February 2023), Service changes Asia to/from North America sailings, Genset Charge - U.S. Reminder: Appointments are mandatory. Empty dry containers will be released against bookingsand full dry exports will be accepted 7 working days prior to vessel arrival. Notifications must be sent via the website. Carrier will stop the detention clock effective the next business day after the notification is received. To receive alerts via email or SMS as they develop, please sign up for Terminal Alerts. CLICK HERE flex: 1; The main business activity is: Doubleclick is Googles real time bidding advertising exchange. Note: This Return Policy is for Businesses Only who are direct customers of Evergreen Enterprises.If you are a consumer who has purchased our products from a retailer, please work with the retailer to return the product and discuss your credit. For the most currentinformation, please contact your marine terminal, logistics provider or ocean carrier. For Shippers own containers (SOC) at non NWK locations, we have a single SOC DMR rate (no matter cntr/cargo type). In the past days, both Rail Operators have now enforced restrictions on the return of empty containers (MT's) to those ramps, which has meant the need for us to secure additional empty storage . Pleasesearch the Empty Container Return Exceptions list to locate your empty container delivery location. Find the right route, get Maersk office locations, discover local solutions, payment options and more. When your package is ready do one of the following: For the U.S. local information. ** Newark/Miami includes APM Terminal in Port Elizabeth New Jersey, PNCT (Port Newark Container Terminal), Global Terminal Jersey City, Maher Newark Terminal, Global Container Terminal, Bayonne, New Jersey and Howland Hook, Staten Island, New York), Miami, Florida. Below is a listing of participating Equipment Providers in the UIIA that have provided their pre-designated satellite return locations in accordance with Section E.1.b. Disputes due to inability to secure a terminal appointment to return equipment: A time stamped screenshot of a terminal appointment system indicating an appointment was not available at any applicable Carrier return locations for the date a waiver is being applied for, including all shifts where applicable. color: #FFF; Please email tiwyard@everport-terminals.com if you have any questions or. Cosco, Evergreen, Hamburg Sud, Maersk, MSC, Safmarine, Sealand, Hyundai Always verify your empty return location with the shipping line ACL, APL, CMA-CGM, Hapag Lloyd, Evergreen, Marfret, ONE Line, OOCL, Transfar, US Lines (ANL), Yang Ming, Zim Lines DAILY CHASSIS / EMPTY ACCEPTANCE CONTAINER TERMINALS CHASSIS POOLS eContainer is the tool which enables easy access to search for empty delivery locations. Everport. Look up rates for new shipments and inland tariffs. APM Terminals offers seamless, cost-effective and reliable container weighing solution that will save you both time and money. Email Address. } Empty Return Appointment Creation Rule Reminders: * There will be a limit to the amount of empty in appointments you can make in a 10 minute period . | }. Shipping Line options will appear as you type. The e-mail must be sent prior to the first day being requested for a waiver and be sent to. In the event you wish to change the party invoiced, please e-mail. Such screenshots must be taken between 6:00 a.m.-12:00pm (noon) the day before the Waiver Date and between 6:00a.m. If your item is defective, you have one year from the date of purchase to return it. Marine exchange of SoCal, APL: (800) 999-7733 We will provide feedback on your dispute within 5 business days of receipt. For disputes involving a change of paying party, written confirmation from the party who will pay is needed. Items must contain all original product packaging, tags and accessories or a 10% restocking fee may be charged. We do not accept C.O.D. The information is not intended to replace any user specific ocean carrier assigned instructions you may have received relating to your container instructions and documents. Port Everglades - first 7:00 AM following vessel departure The information is not intended to replace any user specific ocean carrier assigned instructions you may have received relating to your container instructions and documents. form of the original payment, such as credit card or PayPal. } Free time for carriers equipment commences on the day equipment departs from carriers container yard. Please send all returns or exchanges to: ACL Halifax: email halifaximport (at)aclcargo.com APL: https://apps.usa.cma-cgm.com/econtainer/apl.php CMA-CGM: http://apps.usa.cma-cgm.com/econtainer COSCO: https://sites.google.com/view/coscoshippinglinesna/emptyreturns COSCO: (866) 502-6726, 614 Terminal Way, Under a port development authority, the NWSA manages the container, breakbulk, auto and some bulk terminals in Seattle and Tacoma. display: block; Holiday Schedule INC. North Reclamation Atea, Subangdaku At rail ramp locations, all storage is settled directly with the rail provider according to the ramps terms and conditions. Evergreen Enterprises P.O. Depot Information | Evergreen Call us at + 632 88860258 + 632 77281234 Contact us Local Contacts Branches Depot Information Depot Information CEBU PHILIPPINE MULTIMODAL FREIGHT SERVICES (PMFSI), INC. Beside Cebu Comm'l Bldg., Humabon St., Cebu, Philippines Learn More CENTRAL VISAYAS TRUCKING SVC. This cookie is used as a unique identifier to track viewing of videos. Please enable scripts and reload this page. If you're returning your item because it is damaged, defective, or an error was made on our part, you will not be charged for return shipping. For store-door move only consignees may at their own discretion notify the carrier when the container is empty and available for pick-up from the consignee's designated delivery facility. General purpose platform session cookie, used by sites written with Miscrosoft .NET based technologies. It will also provide a re-delivery number should the container be an off-hire or one way. Click EmptyReturns and scroll down until you find your area and size/type. Currency: USD Were recognized nationally as a major container gateway, but also handle breakbulk, autos and bulk commodities. By using eContainer, available 24/7 for your convenience, you will have no need to contact a local ZIM office, saving you time and procedures. Please enter container IDs (Maximum 10 Entries). If your container is not on the Empty Container Return Exceptions list, please click on the Empty Container Return Location link to find the empty container delivery location details. width: 80%; Are you having trouble making an appointment or paying a fee? Shop our 'Positively Playful' collections! Vessel Schedule Please email tiwyard@everport-terminals.com if you have any questions or issues regarding the appointment system. The Northwest Seaport Alliance If you received a defective or damaged item our customer service team may ask for you to send a picture of the items instead of returning the items. With an APMTerminals.com account you can: An APMTerminals.com account enables you to save containers to your Container Watchlist, set daily Watchlist email notifications, and subscribe for Terminal Alerts. Shipper's own containers (SOC) are not subject to detention and are subject to demurrage at some locations. To ensure appointment availability, it is encouraged to place appointments daily by noon. Import Refrigerated Cargo - CY Deliveries - Price Increase. Read more. .eg-eyebrow-right { If your item is defective, you have one year from the date of purchase to return it. Stores a unique chat session status and session information such as user name, company name, email address, question that posted by the user and chat history. Subscribe Unsubscribe Leave all lists. Eagle Marine Services, Ltd document.write(new Date().getFullYear()). Baltimore - first 8:00 AM following vessel departure Please contact Evergreen at 972-764-1350 for any demurrage questions. **, {{'SP_TOTALCOUNT' | translate}}{{ totalRecords }}. Featured: Christmas Traditions Collection. The eContainer application will advise where to return an empty container in a given metropolitan location. We hope you love what you ordered. Reefers with nosemount gensets will need to arrive prior to 15:00 or will be subject to possibly being rejected due to the additional time needed to remove the nosemount. Search your BL number in the provided column. Enter your email address and Password below. Empty return locations can change any time without notice. Type your IDs here or use Ctrl+V to paste multiple IDs, Order and pay for additional services such as VGM. 8, 2021 in order to access the terminal. <atitlt="print screen" alt="print screen" onclick="window.print();"target=" _blank" Style=cursor:pointer;">print button Remembers the users default region landing page. Canada - Toronto Empty Container Returns. however not all transactions will be guaranteed. At Evergreen Shipping Agency (America) Corp., Quality is our best assurance. Stay up-to-date with all the current export receiving dates. Postal Service, give it to your mail deliverer or drop off at your nearest post office. In addition, for CY deliveries at rail ramps collecting storage according to the ramps terms and conditions, demurrage will be assessed by Maersk for equipment use only after the free time as indicated below. All rights reserved. We rely on your consent for placing on your browser cookies which may collect personal data about you. Weve had a problem submitting your entries, please try again or check back later. Philadelphia - first 8:00 AM following vessel departure Modified on: Thu, Aug 30, 2018 at 11:23 AM. We use cookies as a fundamental part of our interaction with our users browsers. The terminals four ZPMC ship-to-shore super post-panamax cranes are capable of handling the largest container vessels on the water today, up to 23 containers wide on-deck. Each appointment therefore is valid for two hours when including grace periods. Pacific Maritime Association Disputes must be submitted to Maersk within 30 days of the invoice date. Jacksonville - first 8:00 AM following vessel departure All returns of standard cartons received within 30 days of shipment are subject to a 30% handling fee. Need a custom quote or want to discuss your options. As a standard, our returns policy is the following: No unauthorized returns will be accepted. Version: em2005.1201.25 2022 Maher Terminals LLC - All Rights Reserved. DEMURRAGE: Compensation payable when the Merchant holds Carriers Container inside the terminal, port or depot beyond the agreed amount of Free Time (the compensation includes terminal storage costs). Appointments will be for one-hour slots with 30-minute grace periods on each end of the hour. Limited same day appointments will be available for certain transactions. .eg-eyebrow a { Import Empty Return Instruction ***IMPORTANT MESSAGE*** Please input complete container number (four letters and seven digits, no space in between or after. Allows the user to access multiple applications by using single sign-on. text-decoration: none; Specifically for the below dispute types, please include the following: Disputes due to inability to secure a terminal appointment to pickup equipment: A screenshot indicating no appointments were available for each day of the freetime period and up to day of pickup. To subscribe to equipment return notifications via email enter your contact information. Apmterminals.com is using functional, analytical and tracking cookies to give you an optimal experience. An APM Terminals account is also required to manage Truck Appointments or Additional Service Requests at some terminals. in Buffalo, New York, Los Angeles, California or Erie, Pennsylvania. } Non-operating reefer (NOR) is considered as Dry Container. Since those early days, it has not only survived, but positively thrived on hard-work and perseverance, until today it boasts a fleet of over 160 container vessels. If, for any reason, you are less than 100% satisfied with a product you have purchased from us, return it within 90 days using one of our hassle-free return or exchange methods. Import Empty Return Inquiry: (For multiple containers search, please separate by space or changing line.) In the event of any discrepancies between the below and our public tariff, the public tariff prevails. CMA-CGM: YES: NOT RECEIVING DAMAGES : COSCO: NO: ONLY ACCEPTING MTY REF / NO EXPORT EMPTY DELIVERY: EVERGREEN: NO: ONLY ACCEPTING EMPTY REF: HAPAG LLOYD: NO: NONE: HAMBURG SUD: NO: Call Hamburg Sub . Registration required for some services. Long Beach - first 3:00 AM following container discharge If you do not see your Lines listed, please send an email to Lynxsupport@poha.com and specify your Shipping Line and Terminal. Empty Return Information 20' Dry, 40' Dry, and 40' High Cubes are Returned to Fleet Street - Berth 64 . ZIM Integrated Shipping Services Ltd. is one of the leading carriers in the global container shipping industry. If, for any reason, you are not 100% satisfied with one of our products, please return it for a refund within 90 days. Over the past weeks, we have seen congestion levels increasing at CP Vaughan and at CN Brampton / MISC. Where do I return my empty container? Weekly summary of key operational news, new features to assist customers, key metrics such as projected gate volumes, and vessel schedule. text-transform: uppercase; OOCL Lite provide real time sailing schedule search, cargo tracking, shipment At inland port locations owned by ports (ie. @media(min-width: 769px) { UIIA Notification Region. All returns and/or invoice adjustments must be accompanied by an Evergreen Enterprises return authorization number which can be obtained by contacting our Customer Support Team. Meat (Applicable to operating reefer cargo for the commodity meat at all U.S. ocean terminals except Baltimore, MD, Boston, MA, Jacksonville, FL, Mobile, AL, Newark, NJ, Port Everglades, FL, Staten Island, NY). CMA CGM: (877) 556-6308 You can provide your consent by clicking Accept All. When free time expires, demurrage accrues for each day irrespective of whether the facility is open or closed, given the full free time period was given to pickup the cargo. display: none; A platform for our supply partners . Maher Terminals Customer Service Package Adopted in May 2007, Evergreen Line is the common trading name for the Evergreen Group's container shipping companies that comprise Evergreen Marine Corp. (Taiwan) Ltd. , Italia Marittima S.p.A., Evergreen Marine (UK) Ltd., Evergreen Marine (Hong Kong) Ltd., Evergreen Marine (Singapore) Pte Ltd., and Evergreen Marine (Asia) Ptd Ltd. Pier 46, 401 Alaskan Way S, Seattle WA 98104, Tacoma Harbor | Directions Get up-to-date local information about import procedures and restrictions, demurrage and detention, container drop-offs and more. Text NWSA TRUCKS to 46-8311 to receive updates via text message (message and data rates apply). Refunds are in the Over 100 warehouse facilities operate within 15 miles of port facilities offering a variety of services for handling transload cargo. Empty Container Return. Please refer to CMA empty return and dispatch information ANL Singapore Date: Friday, March 03, 2023 Don't miss out on sales, new arrivals and more. When registering a dispute, please include the shipment number, container number, and a detailed description of the dispute including the applicable service contract number if pertinent to the claim. Affix your shipping label to the package, making sure no other tracking labels are showing. PORT ANNOUNCEMENT : LIVE REEFER TABS SLOTS - 06/17/2022. Learn more. We handle a wide variety of cargo. Request. Please email tiwyard@everport-terminals.comif you have any questions or issues regarding the appointment system. All returns of standard cartons received within 30 days of shipment are subject to a 30% handling fee. For Long Beach and Los Angeles working days are defined Monday through Saturday when open, including operating holidays for cargo discharging at terminals. After 90 days, there are no returns.Mini and Micro Paks may not be returned. Please login or create an account to access online services. A portal for shipping and transport information. Empty Return Instructions & Vessel Schedules. This information is compiled from terminal websites and updated by9 a.m. Monday through Friday. Reefer demurrage includes plug-in/electricity charges. of the UIIA. Please enter container or bill of lading IDs (Maximum 50 Entries). Each appointment therefore is valid for two hours when including grace periods. Your user specific instructions are to be followed and supersede any instructions published here. DETENTION: Compensation payable when the Merchant holds Carrier's Container outside the port, terminal or depot beyond the agreed amount of Free Time.