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Doing a new MFA registration in the authenticator app (showing the AR code) is only possible when you can access account.microsoft.com and log in using MFA - if you can't the dialogue usually also shows an option reset MFA, then you have to enter additional information to verify your identity. To try to fix this, we recommend you select theSafariicon on the bottom right side of the screen while signing in to your mail app. It can also be used to sign in to apps and websites that support Microsoft Authenticator. Q: What data does the Authenticator collect and store on my behalf and how can I delete this data? The problems should be divided into different parts: It's better to use more than one authentication method and you can use the additional one with the phone call and it allows you to re-enroll. Make sure you have a copy of the backup codes for each account before you attempt to change your authenticator device. Assuming you would like an article discussing how to enable push notifications for Microsoft Authenticator: Microsoft Authenticator is a two-factor authentication app that helps protect your accounts by providing a second layer of security. Previously, we looked at moving 2FA accounts in Google Authenticator to a new phone. There is no other method that I can possibly proceed with. Its essentially the same process you went through when you set up the account originally. To authenticate a user, push notifications confirm that the device registered with the authentication system is in his or her possession. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. A: This is a known issue on iOS 13+. - edited Also, my MS Authenticator does not receive any notifications. A: The Authenticator app now securely stores and auto-fills passwords on apps and websites you visit on your phone. If you need to recover your accounts on a new phone, youll have to turn on the backup option on your old one. change it to mobile connection to see if it is working3. A: All authentications using the Authenticator on Windows Mobile will be retired after July 15, 2020. I found with my phone that the notifications had been set back to low priority, so no pop up and no sound. Whenever I try to enter a MS service (e.g. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. Oct 06 2018 Strong authentication is needed by Authenticator app: Signing into Authenticator requires a second step. @Robert WoodsSomehow I got mine to work. Alternate options for enterprise users include: Setting up the Authenticator forAndroidoriOS. A:To add a work or school account for passwordless or two-step verification, select the +button in the top right corner of Microsoft Authenticator > Work or school account> Sign inand complete the authentication on your device to add your account. If you are still not able to add your account, please reach out to your admin. That's because device registration can happen in other locations outside of Authenticator, such as in Android account settings or in the Company Portal app. If it's a bug of Microsoft Authenticator 6.1.4, on Android 5.0.2 hope they'll fix it ASAP. You could search it on Google. Heres what each permission level will mean for you: Allow all the time (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-hel Microsoft Authenticator app has stopped displaying the approve/deny message, Check if your devices get notifications when the app is open or closed, Check if the verification codes in the app are working when notification doesn't, Check if notification through a mobile app is enabled or disabled. Follow the iOS prompts to grant that permission. Then sign on with recovery account to do the restore. I had to go into the advanced set up to be able to change it back. Q: Im trying to sign into an iOS app, and I need to approve a notification on the Authenticator app. To set up the Microsoft Authenticator app Sign in to your work or school account and then go to your My Account portal. If youre concerned about whats actually backed up, its pretty straightforward. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. You can browse these log files in the app at any time to see the information being gathered. This will remove passwords and other autofill data from the device. This way you can reenable push notifications. You can choose whether you would like a vibration whenever you receive a notification to verify your identity. I have not uninstalled the app from the old phone because I wanted to test it first. Once youve removed all the accounts from Authenticator on your old phone, you can remove the app, as well. Microsoft's efforts with its Phone Link software are just the latest in a series of moves to more closely connect Windows computers with Apple's popular devices and services. Accessibility Service. Get The Word Out About Your GoFundMe Campaign! On Android, Microsoft recommends allowing the app to access location all the time. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. A: Sites that request your Verified ID will show up in the usage history in the details of your Verified ID card. I was able to solve the issue by just disabling iCloud backup inside the app settings and re-enabling it. On iOS, underSettings, selectHow to turn on Autofillin the Autofill settings section to learn how to set Authenticator as the default autofill provider. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Users will be notified when new uploads, events, and other important updates are added from the channels they subscribe to. Not sure why but much less of a problem than not receiving the request. A: Authenticator app already provides a high level of security for two-step verification and account management, and the same high security bar is also extended to managing your passwords. Q: Which version of the Authenticator app should I be using? The battery optimization setting for the Android app is set to Not optimized. Notifications can be sent all the time. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. What is the version of Microsoft Authenticator APP? You want importance sent to "URGENT: Make sound and pop on screen". Using an authenticator app for two-factor authentication (2FA) is more secure than SMS messages, but what if you switch phones? You will need to go to Settings and manually enable the permission. Q: Why does the number next to the code keep counting down? A: We're always working on new features, bug fixes, and performance improvements. All of this could be fixed with a one time bypass for cloud! Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. On the next screen, you can select onStop sync and remove all autofill data. WhatdoIdo? Sharing best practices for building any app with .NET. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. I disabled them and I not can see the Approve and Deny pop ups for Microsoft Auth app. After I enter that information and return to the mail app, I get an error. What might be the issue? The only thing I see working on the Android app is the countdown random number I have previously used the 2-factor identification method on my old laptop, however, it doesn't seem to be working for my new laptop. Oct 06 2018 Q: I lost my device or moved on to a new device. Therefor cannot use any of my work related phone apps which is literally essential to my job. With the release of Authenticator 6.7.3 for iOS, the companion app was removed from the Apple Watch. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. In this situation, the account isn't used for two-step verification and shows up as gray or inactive. By adding options such as Watch Later and Others, push action buttons can be used to customize when you can watch these videos. Diagnostic log data that stays only in the app until you select Send feedback in the app's top menu to send logs to Microsoft. Since we launched in 2006, our articles have been read billions of times. The app requires your consent to use biometric or facial recognition instead of entering the PIN. Run at startup. 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You still use your password to access credentials to share with another organization. Q: My one-time passcodes are not working. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Q: What ifAutofillis not available for me in Settings? 01:14 PM. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Thanks. A: You can set up notifications for your work or school account (if allowed by your administrator) or for your personal Microsoft account. A: No. A: Your org might require you to register the device to track access to secured resources, such as files and apps. This really really helped me@Martin_Durecall I had to do it go to the Battery Optimizer settings, Select ALL Apps, and find the Authenticator + Google Authenticator apps which to my surprise were ON. Once i did that, I now get the notifications again. A: Yes, Authenticator on iOS uses Apple's ATS solution to support privacy and data integrity between the app and web services for in-app functions. When it says it has sent a notification to approve on the authenticator mobile app, nothing is coming up to approve on my mobile so i am making no progress. Download it from the Google Playfor Androidor the Apple App Storefor iPhone. It said that I was supposed to go to MS Authenticator, to authenticate my login to my . https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. You can use Autofill to sync and autofill your passwords on your iOS and Android devices. Microsoft This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. A: The active verification code changes every 30 seconds so that if somebody were to learn what code you used to verify your sign in yesterday, or even a minute ago, they wouldn't be able to use that code to get into your account. Q: I can'tadd my work or school account to Microsoft Authenticator and I am receiving the following error:We could not complete the sign-in at this time. Reinstalling doesn't work either. Personal use works every time. I guess i've never noticed this as the notifications have just stopped working recently. These modes can prevent apps from sending notifications. 05:33 AM Q: What if my employee or student has multiple work or school accounts? Post your questionto theMicrosoft Authenticator app forumto get help from the community. I have been trying to log in to my Microsoft account on my new laptop. Microsoft's increasingly breaking down barriers between Apple products and its own. microsoft authenticator not sending notifications new phone microsoft authenticator not sending notifications new phone. Just clicking on it will cause a notification permission request to pop up which you can grant. Use fingerprint hardware. Use biometric hardware. Fortunately, Microsoft Authenticator provides a backup and recovery option. if yes it may affect your user behavior. For more information about these activity notifications, seeWhat happens if there's an unusual sign-in to your account. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. Q: I got a new device or restored my device from a backup. introducing new interoperability features, Do Not Sell or Share My Personal Information. Yes, multiple times. Keep only while using: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. Also, a user cannot open the Passwords page unless they provide biometric or PIN, even if they turn off App Lock in app settings. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Hi everyone. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. If you have an Android device, the ID.me Authenticator app is the best option. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Any help would be great here also. Used to scan QR codes when you add a work, school, or non-Microsoft account. If you still have trouble, check these settings: Make sure the device requires a PIN or biometric to unlock. A: Some organizations require Authenticator to work with single sign-on and to protect organizational resources. Apple popularized many sync and messaging technologies for smartphones, particularly through its iMessage service for texting and iCloud service for photos, documents, contacts and calendars. Once youre signed in, you need to go to the Settings page and enable push notifications. You can review guidance on how to set up MFA for personal accounts here:Microsoft account security info & verification codes- and at the end of the article you find links to the correct community and support options. Usually,you'll use your device's camera to capture a QR code on the site to geta new Verified ID, or a verification of an ID already on your device. Most accounts provide backup codes you can use if youve lost or damaged your phone. Youll be asked to sign in to the Microsoft account you used for the backup on your old phone. Autofill data is protected with biometrics and passcode: Before you can autofill password on an app or site, Authenticator requires biometric or device passcode. The accounts that were backed up from your old phone will be transferred to your new phone. The software giant kicks off public testing for its Phone Link software. Problem is : When try to authenticate through Microsoft Authentication App i didn't get any Notification for approve or denied as it should be. The passwords are saved as part ofyour personal Microsoft accountand are also available when you sign in to Microsoft Edge with your personal Microsoft account. Then, tap Settings and turn on the toggle for Enable push notifications. Full network access. We found that theres no way to export all your accounts, and then import them onto a new phone. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Microsoft on Tuesday said it's planning to take on one of the biggest advantages Apple products have, introducing new interoperability features to make its Windows 11 software for PCs talk to iPhones in order to display notifications, send messages, and make and receive calls. But how that experience looks depends on your hardware'soperating system. This article answers common questions about the Microsoft Authenticator app. Currently, he writes about Apple, Microsoft, VR, video games, and internet troubles. This feature currently supports only Microsoft accounts and doesn't yet support work or school accounts. Next, you need to open the app and sign in with your Microsoft account. This data allows our engineers to improve the app in ways that are important to you. When you purchase through our links we may earn a commission. Unfortunately, I receive the notifications to the old phone. For other accounts, youll see a six or eight digit number in theAccountspage of the app. Q: I'm using the verification codes in the app, but how do I switch to the push notifications? Seems that you are having issues with the Authenticator app as you are not getting the two-step verification code. Unlike a password, we don't want you to remember this number. On Android, Microsoft Authenticator is failing to register for push notifications. What are the steps? More information about adding a work or school account to Microsoft Authenticator can be found at Add your work or school account to the Microsoft Authenticator app. If you tried all of these steps and are still having issues, we recommend sending your log files for diagnostics. Enterprises can only enable passwords autofill for all or none of their employees at this time. Then sign on with recovery account to do the restore. Then, select Add method in the Security info pane. We select and review products independently. You might need to talk to your service provider to help with the Android or Apple notifications channel. We turned off the ability to receive texts/calls and are forcing the Authenticator app. A: Authenticator can autofill usernames and passwords on sites and apps you visit on your phone. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. There is both a setting on if a notification will be send or if the 6-digit code should be used (given the admin of the tenant did not disable certain methods) and an option to change the phone number. Check that your phone is not running any malware likearootkit for example. Youll need to share your location once every hour to ensure you are still within a country where you are allowed to access the resource. A: Users can send logs to customer support and get the Incident ID with these steps: Note the Incident ID. Some work and school accounts require an additional PIN whenever you verify your identity. Thank you for writing to Microsoft Community Forums.