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Focusing on diversity also means focusing on inclusion. But shortly after my first few payments, I noticed an increase in fees and charges unrelated to my actual gas purchases. Military veterans possess invaluable leadership skills and business acumen. Our convenient service card is accepted at over 95% of fuel stations in the U.S. Shady company Dont ever deal with them!!! Hard to get a hold of. We called them about an invoice that looked wrong, because there was only one drivers purchases listed. Very incompetent company. They can limit the type of fuel purchased, i.e., only diesel. As for card acceptance, the WEX FlexCard is accepted at 95% of fuel stations nationwide. Merchants most commonly describe unexpected incidental fees and high termination fees. CANNOT STRESS THIS ENOUGH!! Choose Money Codes from the drop-down menu, then Issue Money Code from the fly-out menu. Some of the companys complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house. Get clarity before you switch. The discrepancy between my ACTUAL gas pump purchases to what was shown on my monthly invoices were unexplainably high! Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. None of which have been successful. Terms of Service. We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. They do not give time to make payments. WEX is comprised of three primary businesses, serving the needs of Fleets, Corporate Payments, and Health. For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? Merchant ServicesPayment ProcessingPoint Of Sale Systems, Payment Processing Instead, youll be charged a percentage and may be assessed additional costs by your processor. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support reply and I will get the message. WEX is completely incompetent or corrupt. GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. After litigation was settled, Wex Inc. would hold up its end of the initial deal, however at a drastically reduced purchase price. My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! show more WEX Reviews Your as bad as our government, you killed my job my career. (Town name) Dental or Essential Eye? Again, there was NO explanation or warning. Accepting locations can be found here or by downloading the free WEX app on your smartphone To use the WEX card, the user should follow these steps: Swipe the card at the pump or inside the station Enter your driver ID/PIN # (assigned by Fleet Services) Enter the current odometer reading of the vehicle (excluding tenths) WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. I have no choice but to involve my attorney for CEASE and DESIST. Wex is currently charging is 83%apr. Youll need to contact your credit card processor. Store branded cards that dont have a credit card company partnership are only usable at the locations associated with the brand. Enter a note in the Comment field, if desired. I have no issues getting prescriptions. On the Card Details screen, set up the info needed for this card, including policy number and card status. Try PaymentCloud, We also encourage merchants to check out our list of the providers of the, This does not compare favorably to our list of, Send me an email notification when someone replies to my comment. The sole purpose of the material presented herein is to alert, educate, and inform readers. Hey y'all!!! Store branded fleet cards are usually associated with large chains, such as Chevron and BP. 36 complaints were related to product or service problems, 62 had to do with billing or collection issues, 2 were left regarding an advertising or sales complaint, 4 were issues with a guarantee or warranty, and 3 were filed regarding a delivery issue. However, they all have different requirements and costs for acceptance. Its been months and we still do not have $$$. I enrolled in 2019/2020 and they enrolled me in 2018/2019 and the garnished my wages after the plan expired and refused to allow me to make a claim or pay me back. Something seems very illegal about this and Im certain ExxonMobil is going to see an exponential reduction in revenue because of this overly aggressive, profit driven harassment of card holders. Get the latest Health Trends & Insights news in your inbox. My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). They lost a very long term customer over this. Set the Validation type, then click Next. Talked to their rep. he would settle account for $100, which we paid For example, a Texaco fleet card can be used at Texaco locations. SOUTH PORTLAND, MAINE (February 2004) Jiffy Lube International has reached an agreement to accept Wright Express cards to pay for services at its more than 2,200 service locations nationwide. Yup Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. It is not intended as legal or financial advice. Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls Wex successfully resolved 49 complaints, while the remaining 58 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. Merchant rates agreement is a 60-month contract with automatic renewal for 24-month terms unless canceled six months before the initial termination date. How to Set Product Policy Limits on Your EFS Fuel Card EFS Fuel Card: How to Add Policy Prompts Contact Customer Support 1-833-CALL-WEX 1-833-225-5939 Customer Support Request You can also reach us by filling out a quick form with information to assist you. Both private businesses and the government use fleet cards. Your email address will not be published. If the account is already setup, click the Use an existing QuickBooks account radio button then from the drop-down, select the appropriate bank account. Ready for the ultimate credit card processing experience? Scammers!!! The search results appear on the bottom of the screen. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. I never paid a late fee with ExxonMobil for decades because I always paid the Invoice the exact day that I received it. Hopefully they get banned from my state at least. Watch this corrupt company and dont use them for your poor employees. Still, businesses must have specific equipment set up for companies to accept them. Statement fee:$3.95 for paper statements Late payment:Admin fee plus 3% per month for the overdue amount. Some cards can be set to require the employee to enter mileage at the time of purchase. Given that FSA accounts are derived from client funds, and that weve had very reasonable FSA experiences with other companies, we would comment that if you want complaints from your workers about your WEX health FSA management choice WEX will get you complaints. To add new prompts, follow these steps: You can also reach us by filling out a quick form with information to assist you. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. It does not help anyone when individuals and businesses start cutting back activity because energy costs are so prohibitive. (See Look up card.). Referral Partner Permissions. If this is not done correctly, your record of purchase can not be found and you won't earn cash back. Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. At least thank me for giving you $1,000 that was meant for my 5 year olds education. In the Issue To field, enter the payeefor example, the driver or merchant. Pumacard options Pumacard Merchants can typically expect huge companies like Wex to have longer customer service wait times than smaller, top-rated merchant account providers. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. How do I qualify for Love's Express Credit? I know its confusing .. eye roll .. WEX has frozen my account. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). To learn more about WEX Fleet cards visit: http://www.wexinc.com/fleet-operators-and-managers/fleet-cardsThe WEX Card Driver Video shows the WEX customers an. It sounds like a lot of work, but it can be a quick process if you get set up correctly with a payment processor familiar with enhanced data, and use the right equipment. Insert the card into the pump or attendant swipes the card in the station. Don't Fall Into An Expensive Trap. It was my banker that advised me to contact them first. I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. How does it work? Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. Ready to see pricing for your specific business? At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. Where does it work? In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. Fleet cards are an excellent payment method to help businesses reduce fuel expenditure. They will not help you at all, I had no account number as I had no account. Level 2 and Level 3 processing rely upon different interchange ratesthan traditional consumer credit transactions. I think this would be great for our business! Look up and select the card you want to assign. Contact Support. Every vehicle you lease through GSA Fleet has a corresponding WEX card. an account in a name who is not associated with our company. Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. Wex Fleet has left a very bad impression. WEX is complete rip-off. We're WEX. The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH!!! Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. The card may also be used on billing statements received from providers of the same types of service. For the tightest security, use Exact Match. As a result, standard interchange rates that are the standard of such networks are not applicable. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. Referral Partnership FAQ It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. INACTIVE makes the card unavailable to use. The company should have planned for this. Ive closed my account with this company due to these exorbitant, hidden charges to my gas purchases, but I need the issue corrected to bring my credit rating back to its previously good standing! The most common fleet cards are by Wright Express (Wex) and Voyager. This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. They were completely unreasonable to deal with. * Required Field First Name * Last Name * Business Name * State / Province * Select the date you want the payment to be made. Start by leaving a comment at the end of this review, Compare Top Rated Processors: Compare Rates, Reveal your hidden fees: Audit Your Statement, Working in merchant services: Our Free Guide. You bet. Check out the links below to access frequently asked questions and video tutorials to make your job easier! If you need more information, you can input your business info here and contact us for assistance. Some may provide limited emergency repair services, tire changes, and other forms of vehicle maintenance. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. How does it work? Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. 1/6/23 got bill in mail due date of invoice is 1/6//23 ? That means finding a processor who is familiar with B2B transactions. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. Then they lied again about how I would get an email from their fraud dept resolving this. This does not compare favorably to our list of best credit card processors. Spoke w Missy Fleet Manager assured me this would not affectour credit etc. Agree with our rating?Tell us about your experience with Wex Inc. in the comment section below. Other Fees Additional card:$8 per card. After getting a charge of over $681 on a $3000 bill we called. Apply Now! Wex and Voyager cards can be used at any participating gas station. I thought this would be beneficial. Choose Credit Management from the drop-down menu, then Available Credit from the fly-out menu. WEX would not approve our medically related expenses and kept over 1500 dollars of our HSA account. WexLocationCode.setTransientValue("wex02"); Karma wins in the End Big business pay attention and give your money to a better company. I made a payment on my due date of June 28, then paid off my full statement balance on July 6. Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. As part of a very successful multinational company with annual profit in the extremes of 88+M, We're happy to help. Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. As a company that prides itself on helping its clients operate better and more efficiently, we take these complaints seriously and do our. Again, its a way to get the customers in the door and then leverage that presence to upsell other services or merchandise. Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. However, now that the claims are being denied and I cannot access my account my HR Department states they cannot get involved. Not only is the company looking at fraud, but its empowering its fleet customers to do it themselves too. Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen MORE THAN A SECURE WAY TO PAY, WEX FUEL CARDS HELP KEEP EXPENSES UNDER CONTROL. Unethical? Worst gas card ever. Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. The people behind the payments. Do I need to contact my bank? To add a new user to your account, follow these steps: NOTE: To make any changes to your bank account numbers, please call customer assistance. We are former TCheck Customer, used it mostly for paying lumper fees. They are a credit card company never has an HSA ever asked me for receipts before ever. However, not all fleet card types are alike. ERGs drive diversity by fostering new bonds and communities across the company. According to all available information, Wex Inc. is the dominant payment processing option for fleet card acceptance. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? ACTIVE makes the card available to use. Get the latest Health Trends & Insights news in your inbox. WEX Fleet Fuel Cards Fuel prices rise and fall, but your business always needs an edge Fill up company vehicles anywhere. Its not a perfect system for combatting fraud yet, but executives at the company are constantly refining it to ensure continuous improvement. A few months later an obnoxious debt collection company starts hounding us. Would like to join in class action suit. If you need help with rate and fee negotiations, payment integrations, cost optimization, or provider selection, schedule a consultation here. WEX is the worst! Which I give them, but now Im denied? Wexs primary products are its self-issued fleet cards, which trucking companies and government fleets can provide to drivers to purchase gas and other necessities at gas stations across the country. This address will receive confirmation of payment. NOTE: Follow the same steps to assign a Driver ID. SEE WHO SPENDS WHAT, WHERE AND WHEN. The Prompts Information section appears. Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. Fleet Cards What is a fleet card? Wex wouldnt help at all, just lied and wasted our time. Drivers can easily locate accepting stations using our Fuel Locator, accessible on desktop and mobile. I have been instructed a different way to close the account each time I call. The State Fleet Card (WEX) is presently administered by WEX and is accepted at over 10,500 retail locations throughout California. To find locations that accept the WEX Card, you can now download the WEX Mobile App, available from the Apple and Google Play stores. Check the statement(s) you want to make payments for. Id rather just use my Spark card and get the cash back. For example, BP may offer rewards on its Business Solutions Fuel Mastercard if the card is used at a BP station, but not offer the rewards if its used at a non-BP location. This company is either competent or fraudulent. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. But in some cases, like with universal fleet cards, there are ways to lower your cost at wholesale. Just give me my money! Fleet cards with the Visa or Mastercard logo are charged similarly to other cards, following the card brands interchange tables. Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. What if additional documentation is required? Fleet cards are mainly used for gas purchases, but they offer additional benefits. GSA Fleet Card Acceptance Where to use your GSA Fleet card Charging your electric vehicle How to purchase fuel on a military installation Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. Referral Partners The new policy will now appear in the Policy Number drop-down, allowing you to select and edit it. Here Are The Processors Who Don't Hide Fees. The standard Wex, Inc. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. Store Branded Cards Fleet card offering without a traditional card network. A fleet fuel card is a card used to purchase fuel from a gas station. Now the meat of the matter what its going to cost? He has also researched and published reviews about nearly every payment services provider and processor. (See Look up card.). Where does it work? Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). Rising fuel costs may cross a threshold that may lead to destruction in demand for fuel. Sometimes the card can also be used to purchase other items at the gas station, such as snacks and drinks. The current policy limits are displayed. Thats the receipt this is ridiculous then they freeze your card what kind of HSA does that? Ask us your questions here. Data collection offers businesses comprehensive analytics and usage statistics. Fill out this form! The benefits are straightforward. I send that in and thats not good enough. finance charge has been 150% APR. Dont use them, spread the word not to use them, I will be posting on every review site. apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond If it is not, click the Create a new QuickBooks account radio and enter the bank account name. WEX, Inc. is ran by idiots. Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. This type of billing is unethical at the very least. Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. The most recent review describes unexpected account creation and inadequate customer support: Horrible customer service (non-existent, really). Trouble Getting Approved? Been paying late fees for 8 months and just noticed. NO. The most common fleet cards are by Wright Express (Wex) and Voyager. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. Most often, people choose Report Only, so the drivers name only appears on reports. Agencies can call 1-800-438-9140 to speak with a WEX representative concerning a WEXPay transaction. Can you imagine what they are charging retailers to be able to take the card? However, Visa and Mastercard offer their own fleet. However, you can get an idea of the costs, depending on which type of fleet card youre taking. In addition to its traditional merchant services, Wex Inc. also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. The WEX Fleet Card is the fastest way for a growing business to drive real savings, with automatic fuel expense tracking, employee spending controls, purchase alerts, and exclusive discounts in the WEX EDGE savings network all in one fuel card. We were then told that the 6.99% was the periodic rate rather than the APR. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. Simply fill in th e credit card area on the bill providing your WEX Health debit card number. However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. I mean what do they think we are frauding by going to the dr or getting medication? No cares when I called to tell them a $75 late fee on a $card fee was atrocious. Worst company in my 50 years of being in business ! Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. Although the EMV chip card protocol was mandated at regular cash registers back in October 2015, its not expected to hit gas pumps until October 1, 2020. While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. Im now on my 3rd time submitting the form to them. Wex Inc. has a D- rating with the Better Business Bureau and is currently not BBB accredited. These revenues in no way influence our ratings or reviews. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements).